Selecting a Provider

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Finding and making agreements with NDIS providers

A service agreement outlines what, how, and when you should expect to get assistance and services. As it guides and protects both the participant and the provider, the agreement aids in relationship management and transparency. As a result, we've created a Prime Ability Assist checklist and paperwork to assist you in reaching an understanding with us.

STEP 01

Getting a provider

Getting to know whether you are dealing with a quality provider is not an easy task. There are methods you can apply to help you in your search.

Research well

  • Conduct research on a variety of organizations and individuals.
  • Inquire about transportation and community participation programs at your local government.
  • Contact service providers and inquire about their offerings.

Make sure you understand what you want and do not be afraid to ask questions.

  • Be specific about how often you require services, where you require them, and what time of day or week you require them.
  •  Inquire about their procedures for scheduling services, canceling shifts, and modifying shifts. any other alterations?
  • Know what you’re looking for. What are your preferences for how their employees interact with you and how they deliver services, and what additional services do they provide?

Check if they are qualified.

  • Your provider does not have to be registered with the NDIS if you are self-managing, but they must have the necessary qualifications and experience, as well as the ability to give high-quality support.

Communication and customer service.

  • Making sure they are able to communicate in your language, understanding what you desire, paying attention to your requests, providing detailed information of what they have to offer and clear steps to take.

Retry at all times.

  • We understand that you may have been comfortable and easy to stay with a particular provider for a long time.
  • Having the chance to try something new can be exciting and lead you down a new road and it can also be a component of your education. Getting hands-on familiarity with how providers work will pay off as you go on your journey.
  •  Once you’ve narrowed down your options to your desired shortlist. You’ve decided on a specific service provider. So, what’s the next step? A service agreement is required.
STEP 02

What your agreement should look like

Personal details

  • Your name, home address, contact address and NDIS number.
  • The provider’s name, home address, contact address, ABN number and NDIS provider number (only need NDIS provider number if they are NDIS registered).

Support and services to be delivered

  • Your primary goal should be a mutually agreed-upon goal with your service provider.
  •  Types of assistance that will be provided
  • Cost of the services (hourly, daily, item rate) and whether or not GST is included (Most services for NDIS do not include GST, but further information about the NDIS and GST can be accessed on the Australian Taxation Office website)
  • When, how, and where will the services be provided? (for example face to face, every Tuesday and Thursday, in your home)
  • How long will the assistance be provided? (for example, twice a week for 3 hours, for the next 12 months)
  •  You may choose to include the relevant element of your NDIS plan that relates to the services or supports in your application.

Options for reviewing the service agreement

  • When will your Service Agreement be reviewed, and how will it be examined? (identify the date the review will take place and who will conduct it)
  • How to deal with any challenges that may come (the provider should be able to provide you with a relevant policy and contact for raising an issue with their organization, as well as options for an independent party if the problem is serious)

Responsibilities of both parties

  • Statement by the service provider regarding their obligations under the service agreement, such as providing you with services in accordance with relevant safeguards, quality assurance, and your expectations, including the manner in which you want your services or support delivered.
  • Statement of your obligations under the service agreement, including giving advance notification if you are unable to make an appointment.
  • The procedure for changing or terminating your service agreement, as determined by you or your provider (for example, in writing, or by agreement, and preferably include a timeframe).
Speak To Our Knowledgeable Team.

PAs experts in the Prime Ability Assist Services is well-known for collaborating with a wide range of providers and interacting with participants on all NDIS-related matters. Please get in touch with our experts if you have any questions so they can help you find a better, more suitable NDIS offer.

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